We stand behind our products 100%. We work with some of the best factories and brands in the world. We’re confident that the design and quality of the merchandise will meet, if not exceed, your expectations. We aim for your satisfaction and our Customer Care Team is here to help.
We hope you love your selections as much as we loved bringing them to you. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise. Just notify us within 5 days of receipt of the product. Items are carefully inspected prior to shipment and we ask that you inspect your order upon receipt. For items received via white glove delivery your signature is required at the time of delivery. If a defect is discovered, please contact us immediately. Items refused due to size will be exchanged for merchandise credit or store credit only. We regret that we are not able to cancel orders for stocked items after 24 hours. Please note that a restocking fee of up to 25% of the product price may be charged. Additionally, no furniture returns are accepted in store.
Tapped In Design cannot accept returns on the following items: paint, open wallpaper, wallpaper swatches, custom orders, or art.
Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws.
To return an item, contact us and we will send you the necessary packing and shipping info.
Custom order items are made to order especially for you and may only be canceled or changed within 24 hours of submitting the order. We do not accept returns or exchanges on these items.
Custom furniture orders may be canceled within 24 hours of submitting the order.
We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our supply partners and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, you can always return your unopened order to us for a full refund of the merchandise value.
In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care team to inquire about canceling or changing an order that's already been placed, please call us at 917-588-5916 We are available to assist you Monday through Friday from 9am to 4:30 pm (EST).